Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, contact us at support@oceanviewgoods.com with your order ID and email address to verify your purchase. If your return is accepted, we'll send you instructions on how and where to send your package. Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective, damaged, or incorrect item). Items sent back to us without first requesting a return will not be accepted.
For any return questions, contact us at support@oceanviewgoods.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Open box items
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Gift cards
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oceanviewgoods.com.